Contact us
Questions, problems, billing or privacy: a real person reads every email.
Emailsupport@taro-ting.com
We reply within two business days, usually sooner. Please write from the email address on your account so we can find it quickly.
In crisis or in danger? Please don't wait for an email. Call or text 988 — Suicide & Crisis Lifeline, free and confidential, 24/7 (US). You'll find all the support lines on our AI & Safety page.
What to include
- the email address on your account;
- what happened, what you expected, and roughly when;
- a screenshot if something looks wrong, and which device and browser you use.
Never send us your password or your card number. We will never ask for them.
You can do these yourself
Writing to us about…
- Billing and refunds: support@taro-ting.com. If you live in the EU or UK and want to withdraw within 14 days, say so in your email (see our Terms).
- Privacy requests (access, correction, deletion, opting out): support@taro-ting.com. Our Privacy Policy explains your rights.
- A reading or mentor reply that went wrong: support@taro-ting.com. See how we handle reports.
- Pack odds or Duplex: everything is on our Pack odds page.
- Security issues: support@taro-ting.com. Please give us a chance to fix the problem before sharing it.
Our policies
- Terms of Service: the agreement for using Taroting, Pro and the free trial.
- Privacy Policy: what we collect, why, and your choices.
- AI & Safety: how the AI works, its rules, and crisis support.
- Pack odds: exact odds, duplicates and Duplex.